In my neighborhood, the AT&T cell service sucks. But, alas, I was not one of those lucky AT&T customers who received a letter offering a free 3G microcell to help with a poor signal at home. And I use my cellphone as my business phone, and CONSTANTLY drop calls on an average of 2-3 times per call. Since I do a lot of remote and phone support, this is a very bad thing. So I called AT&T and spoke to a very nice agent, who listened patiently to my troubles. I explained that I felt that this bad phone behavior was costing me business. She put me on hold to check with her service supervisors, and said that AT&T was planning to put a new tower in my area.
Great! I said, when? October of 2012, she answered. So, I asked her, in 18 months I can expect to have great service at home?
Yes, she replied. When I asked her to please try to get clearance for me to get a 3G microcell for FREE, she confirmed that she could not do that, but that I was free to go into one of the stores and buy one for $199.
I prepared to give him a very involved account of how I only get "less than one bar at home, dropped calls, etc." I did not get more than two sentences in, when he went to the back, came out with a microcell, and said, "This will help you". No arguments, no pleading, no whining. He helped me register the 2 wireless numbers we have at home, printed out my receipt, explained the terms of the device contract (does not affect your phone contract), put it in a pretty bag, and sent me on my way.
Wait, what? I actually got a solution from AT&T? Well, I got one from Brownie at the AT&T store. Tomorrow I'll hook it up and report on any improvement. And I might just bring Brownie one of my bottles of Gate's BBQ Classic Sauce. I order that by the case.